Privacy Policy — bitjee Data Protection

bitjee ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the bitjee platform at bitjee.app. This Privacy Policy describes in clear and precise terms the categories of personal data we collect, the purposes for which that data is processed, the legal basis for such processing, how long we retain it, and the rights you have in relation to your data.

This Privacy Policy applies to all users of the bitjee website, mobile web interface, and any associated services (collectively, "the Service"). By registering an account or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

bitjee operates as an online gaming platform primarily serving players based in Bangladesh. Where this Policy refers to applicable law, it includes relevant data protection principles recognised under international best practice as well as any Bangladeshi legislation governing the handling of personal information.

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the applicable legal framework. The date at the top of this page reflects when the current version was last revised. Continued use of the Service after an update constitutes your acceptance of the revised Policy.

bitjee collects personal data in two primary ways: information you provide to us directly, and information we collect automatically as you use the Service. The categories of personal data we process are described below.

Information you provide directly:

• Registration data: Your name, date of birth, mobile phone number, email address, and preferred username provided when you create an account.
• Identity verification documents: Copies of government-issued identification (national ID card, passport, or driving licence) submitted when we request age or identity verification.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details for bank transfer methods; or card details (card number, expiry, cardholder name) for Visa and Mastercard transactions. We do not store full card numbers on our servers — card data is processed by our payment service providers using industry-standard encryption.
• Communications: Any correspondence you send to our support team via email or on-platform messaging, including the content of support requests and our responses.
• Responsible gaming preferences: Deposit limits, session reminders, cool-off periods, and self-exclusion elections you configure in your account settings.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, features accessed, games played, bet amounts, session duration, click paths, and timestamps of activity on the platform.
• Transaction data: Records of all deposits, withdrawals, bonuses credited, wagers placed, and game outcomes associated with your account.
• Cookies and similar technologies: Session identifiers, preference cookies, and analytics tokens. See Section 8 of this Policy for full details on our use of cookies.

bitjee does not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a minor, that data will be deleted promptly and the associated account will be closed.

We process personal data only for specified, explicit, and legitimate purposes. The table below summarises the primary purposes for which bitjee processes your data and the legal basis we rely on in each case.

bitjee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

Payment service providers: We share your payment details with the relevant mobile money operators (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard) solely to process your deposit and withdrawal transactions. These providers are bound by their own privacy policies and applicable financial-sector data protection obligations.

Game technology providers: Game content on the bitjee platform is delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and relevant game-session data necessary to deliver the game experience and record outcomes. They do not receive your full identity or payment data.

Identity verification services: Where we engage a specialist third-party KYC provider to assist with document verification, that provider will receive only the data necessary to complete the verification check. All such providers operate under strict data processing agreements with bitjee.

Analytics and platform infrastructure: We use reputable third-party technology partners to host the platform, analyse usage patterns, and monitor platform performance. These partners process data only on our instructions and are prohibited from using it for their own purposes.

Legal and regulatory disclosures: We may disclose personal data to competent governmental or regulatory authorities where we are required to do so by applicable law, court order, or lawful request, and to law enforcement agencies where we have reasonable grounds to suspect fraud, money laundering, or other criminal conduct.

Business transfers: In the event that bitjee undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by the Platform may be transferred as part of that transaction. Affected users will be notified in advance where practicable.

bitjee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The key retention periods applicable to different categories of data are as follows:

• Account and registration data: Retained for the duration of your account relationship with bitjee and for a period of five years following account closure, in order to meet anti-money-laundering record-keeping requirements.
• Identity verification documents: Retained for five years from the date of verification, consistent with applicable KYC and AML obligations.
• Transaction records: Retained for five years from the date of each transaction, in accordance with financial record-keeping requirements.
• Customer support correspondence: Retained for three years from the date of the final communication in each support case.
• Marketing preferences and consent records: Retained for as long as your account is active, and for two years following account closure or withdrawal of consent.
• Analytics and usage data: Aggregated and anonymised after 24 months; anonymised data may be retained indefinitely for statistical purposes.

When personal data is no longer required, bitjee will securely delete or anonymise it in accordance with our internal data disposal procedures.

bitjee uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how the Service is used. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot carry viruses or install software on your device.

The categories of cookies we use are as follows:

• Strictly necessary cookies: These are required for the platform to function. They include session authentication cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing you from using core platform features.
• Functional cookies: These store your preferences — such as language, notification settings, and responsible gaming configurations — so that you do not need to re-enter them on each visit.
• Analytics cookies: These help us understand how users navigate the platform, which pages and games are most popular, and where users encounter difficulties. Analytics data is aggregated and does not identify individual users. We use reputable analytics providers with appropriate data processing safeguards in place.
• Marketing and attribution cookies: Where you have arrived at bitjee via a referral link or promotional campaign, attribution cookies help us record the source of your visit for internal reporting purposes. We do not use these cookies to build third-party advertising profiles.

You can manage or disable cookies through your browser settings. Please note that disabling functional or necessary cookies may impair the performance of the platform or prevent you from accessing certain features. Your cookie preferences are respected on a per-device, per-browser basis.

The bitjee platform is strictly intended for individuals aged 21 and above. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 21. Our registration process includes date-of-birth verification, and accounts identified as belonging to minors are closed immediately.

If you believe that a minor has created an account or provided personal data to bitjee, please notify us immediately at [email protected]. We will investigate and take appropriate action, including deletion of any data collected from the minor in question, within five business days of receiving a verified report.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bitjee has handled your personal data, please contact our support team. All privacy-related enquiries are handled with priority. Contact details are as follows:

Email: [email protected] (plain text — not a clickable link)
Response time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 14 calendar days. Complex requests involving large volumes of data may require up to 30 calendar days; you will be informed if this is the case.
Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (Bangladesh Standard Time, UTC+6).

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to seek independent legal advice. bitjee will cooperate fully with any such process.